ClassicHits Refund & Return Policy
At ClassicHits, we want you to be satisfied with your purchase. Please review our return and refund terms before placing an order.
14-Day Return Policy
You may request a return within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- The item must be returned in its original packaging.
- A receipt or proof of purchase is required.
- Please contact us before returning any product.
📧 Email: classichits.store@gmail.com
📞 Call/Text/WhatsApp: +1 (408) 753-0718
Non-Returnable Items
Certain products cannot be returned, including:
- Digital or downloadable products after delivery
- Custom or personalized orders
- Gift cards
- Opened DVDs, CDs, USB drives, VHS tapes, cassettes, or similar media
- Vintage magazines, newspapers, and periodicals
- Items damaged, altered, or missing parts for reasons not caused by ClassicHits
If your custom DVD or USB order arrives damaged, defective, or incorrect, please contact us so we can review the issue.
Refunds
Once we receive and inspect your return, we will email you with the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error by ClassicHits.
Late or Missing Refunds
If your approved refund has not appeared:
- Check your bank or payment account again.
- Contact your card issuer or payment provider, as processing may take additional time.
- Contact your bank if necessary.
- If you still cannot locate your refund, email classichits.store@gmail.com.
Sale Items
Sale or clearance items may be final sale unless they arrive damaged, defective, or incorrect. Any exceptions will be stated on the applicable product page.
Exchanges
We offer exchanges for eligible products that arrive damaged, defective, or incorrect.
Please email classichits.store@gmail.com with your order information and details about the problem before returning the item.
Custom DVD & USB Orders
Because custom DVD and USB products are prepared specifically for an individual order, they are generally non-returnable and non-refundable once prepared or delivered.
If your custom order is damaged, defective, or different from what you ordered, please contact us for assistance.
Return Shipping
Please contact us before mailing a return. We will provide the appropriate return instructions and return address.
Customers are generally responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly by ClassicHits.
For valuable returns, we recommend using a trackable shipping method.
Need Help?
Have questions about a return, refund, or exchange? Contact ClassicHits:
📧 Email: classichits.store@gmail.com
📞 Call/Text: +1 (408) 753-0718
💬 WhatsApp: +1 (408) 753-0718
ClassicHits — Keeping Classic Entertainment Alive.